Privacy Policy

At Saziya, your trust is one of our greatest priorities. We are committed to protecting your personal information and respecting your privacy whenever you visit our website, use our mobile application, place an order, or interact with us through any other channel.

This Privacy Policy explains how Saziya collects, uses, stores, and protects your information.

We do not sell, rent, or trade your personal information to third parties for their independent commercial purposes. However, we may share necessary information with trusted service providers who assist us in operating our business, processing payments, delivering orders, providing customer support, marketing our products, or maintaining our technology systems.

While we take reasonable and appropriate measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Information We Collect

Depending on how you interact with Saziya, we may collect the following information:

Personal Information

• Name
• Mobile number and Email address
• Billing and Shipping address
• Account Login details
• Date of Birth, if voluntarily provided
• Order and purchase history
• Payment-related information required to process transactions

Device & Usage Information

• IP address
• Browser type and device information
• Operating system
• Pages and products you view
• Search and browsing activity on our website or app
• Date and time of visits
• Cookies and similar tracking technologies

Communication Information

We may collect information about your communication preferences, including your preferences regarding promotional messages, order notifications, offers, and other communications from Saziya.

How We Use Your Information

We collect and use your information to provide a safe, convenient, and personalized shopping experience.

Your information may be used to:

• Process and fulfill your orders.
• Process payments and refunds.
• Arrange shipping and delivery.
• Provide customer support and respond to your queries.
• Send order confirmations, delivery updates, and other service-related notifications.
• Send information about new products, offers, discounts, and promotions where permitted.
• Personalize product recommendations and your shopping experience.
• Improve our website, mobile application, products, and services.
• Analyze customer preferences and website usage.
• Detect, prevent, and investigate fraudulent or unauthorized activities.
• Resolve disputes and troubleshoot technical issues.
• Comply with applicable legal and regulatory requirements.

Communication Consent

By providing your mobile number, email address, or other contact details to Saziya, you consent to receiving communications relating to your orders, account, services, and, where applicable, promotional offers and marketing communications.

Such communications may be sent by Saziya or by authorized service providers acting on our behalf through channels such as SMS, email, WhatsApp, telephone calls, push notifications, or other permitted communication methods.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting our customer support team.

Please note that even after opting out of promotional communications, you may continue to receive essential transactional or service-related communications, such as order confirmations, payment notifications, and delivery updates.

Cookies & Tracking Technologies

Saziya may use cookies, pixels, web beacons, and similar technologies to improve your experience on our website and application.

These technologies may help us to:

• Remember your preferences and shopping activity.
• Recognize returning visitors.
• Keep your account and shopping experience secure.
• Understand how customers use our website.
• Improve website performance and navigation.
• Provide personalized content and product recommendations.
• Measure the effectiveness of our marketing campaigns.
• Show you relevant advertisements.

You can manage or disable cookies through your browser or device settings. However, disabling certain cookies may affect the functionality and performance of some parts of our website.

Data Security

Saziya takes reasonable technical, physical, and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Where appropriate, we use security measures such as encryption, access controls, secure payment processing systems, and other safeguards designed to protect sensitive information.

Payment transactions may be processed through secure third-party payment service providers. Saziya does not necessarily store complete payment card information on its own systems.

Although we make reasonable efforts to safeguard your information, no online system is completely secure. Accordingly, we cannot guarantee absolute security against circumstances beyond our reasonable control, including unauthorized third-party attacks or breaches.

If we become aware of a security incident that requires notification under applicable law, we will take appropriate steps to investigate, mitigate, and notify affected individuals or authorities where required.

Advertising & Third-Party Services

Saziya may work with trusted third-party service providers to support various aspects of our business, including:

• Payment processing
• Shipping and logistics
• Website and application hosting
• Analytics
• Customer support
• Marketing and advertising
• Fraud prevention
• Communication services

These service providers may have access to information only to the extent reasonably necessary to perform services on our behalf and are expected to handle such information in accordance with applicable requirements.

We may also use aggregated, anonymized, or otherwise non-identifying information to understand customer trends, improve our services, and measure advertising performance.

Sharing of Information

We do not sell or rent your personal information for commercial purposes.

We may share information when reasonably necessary with:

• Service providers and business partners who help us operate our business.
• Payment processors and financial service providers.
• Delivery and logistics partners.
• Technology, analytics, and hosting providers.
• Advertising and marketing service providers.
• Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law.
• Professional advisors where necessary to protect our legal rights or interests.

We may also disclose information when necessary to detect fraud, prevent security threats, enforce our terms and policies, or protect the rights, property, or safety of Saziya, our customers, or others.

Your Choices & Control

We believe you should have reasonable control over your personal information.

Depending on applicable law and the nature of the information, you may be able to:

• Review or update your account information.
• Correct inaccurate personal information.
• Manage your communication preferences.
• Opt out of promotional communications.
• Request deletion of certain personal information, subject to legal and operational requirements.
• Manage cookies through your browser or device settings.
• Contact us regarding questions or concerns about the handling of your personal information.

You can update certain information through your account or contact Saziya customer support for assistance.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing our agreements.

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

Children’s Privacy

Saziya’s services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the information and take appropriate action where required.

Important Security Disclaimer

Please be careful when sharing your personal information online or with individuals claiming to represent Saziya.

Saziya will never ask you to disclose your account password, OTP, PIN, CVV, or other confidential authentication information through unsolicited calls, messages, or unofficial communication channels.

You should never share such information with anyone claiming to be a Saziya representative.

Saziya will not be responsible for losses resulting from confidential information voluntarily shared by you with unauthorized individuals or through unofficial websites, phone numbers, emails, or communication channels.

If you receive a suspicious communication claiming to be from Saziya, please contact our official customer support team before taking any action.

Changes to This Privacy Policy

Saziya may update or modify this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this policy. We encourage you to review this page periodically to stay informed about how we handle your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way Saziya handles your personal information, please contact us through our official customer support channels.

Last Updated: 15th Aug, 2026