Returns, Exchange & Refund

At Saziya, we want you to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase or wish to exchange an eligible item, you may request a return or exchange within 7 days from the date of delivery, subject to the terms and conditions mentioned in this policy.

This Return, Exchange & Refund Policy explains the conditions under which returns, exchanges, and refunds may be accepted and processed by Saziya.

Return Policy

Return Window

Saziya accepts eligible return requests raised within 7 days from the date of delivery. The return period begins from the date the order is shown as delivered by the applicable delivery partner. Return requests raised after the 7-day period may not be eligible for approval.

How to Initiate a Return

Log in to your Saziya account at www.saziya.com. Go to My Account → Orders → Select the relevant order → Request Return/Exchange → Select the reason → Select the applicable refund option → Submit the request.

Once the request is submitted, our team will review it and process the return or exchange in accordance with the applicable Saziya Return, Exchange & Refund Policy.

If you are unable to initiate the request through your account, you can contact Saziya Customer Support at WhatsApp: 96996 15027 or Email: support@saziya.com.

Return Eligibility

To be eligible for a return, the item must be unused and unworn and should remain in its original condition. The item must not have any signs of damage, alteration, misuse, or wear and should be returned with its original packaging, tags, accessories, and other included materials, where applicable.

All returned items are subject to Saziya’s quality verification process. A return will be approved only after the item satisfies the applicable eligibility and quality requirements.

Non-Eligible Returns

A return may not be accepted if the request is raised after the 7-day return period, if the item has been used or worn, or if it shows signs of damage, scratches, alteration, misuse, or improper handling.

Returns may also be rejected if original packaging, tags, accessories, or other included components are missing, where applicable.

Products that have been modified, altered, damaged after delivery due to customer handling, or returned in a condition different from the condition in which they were delivered may not be eligible for return. If the product returned does not match the item originally delivered, Saziya may also reject the return request.

Reverse Pickup

Once an eligible return request has been approved, Saziya may arrange reverse pickup through its delivery partner where the service is available for the customer’s pincode.

Reverse pickup is generally scheduled within 2–3 working days after approval. However, actual pickup timelines may vary depending on the customer’s location, courier availability, weather conditions, public holidays, or other circumstances beyond Saziya’s reasonable control.

The customer must ensure that the item is properly packed and ready for collection.

Reverse Shipping Charge

A ₹99 reverse shipping charge will apply to approved customer-initiated returns. This amount will be deducted from the eligible refund amount.

For example, if the eligible refund amount is ₹1,000, the applicable refund after deduction of the ₹99 reverse shipping charge would generally be ₹901, subject to any other applicable deductions under this policy.

Exchange Policy

Exchange Window

Saziya allows exchanges for eligible items within 7 days from the date of delivery. The exchange request must be raised within this period. Exchange requests raised after 7 days may not be accepted.

Exchange Eligibility

To qualify for an exchange, the item must be unused and unworn and must remain in its original condition. The item should not have any signs of damage, alteration, misuse, or wear and should be returned with its original packaging, tags, accessories, and other included materials, where applicable.

The returned item must successfully pass Saziya’s quality verification process before the exchange can be completed.

Exchange Availability

Exchange is subject to the availability of the requested replacement item. Saziya does not guarantee that a particular replacement item or option will remain available at the time the exchange is processed.

If the requested replacement item is unavailable, Saziya may provide another applicable resolution, subject to the circumstances and applicable policy.

Difference in Product Value

If the replacement item selected during an exchange has a higher value than the original item, the customer may be required to pay the applicable difference.

If the replacement item has a lower value, the applicable difference may be handled according to Saziya’s prevailing exchange and refund process.

Exchange Processing

Once the returned item is received and passes the applicable quality check, the exchange process will be initiated. The replacement item will be dispatched subject to availability and successful completion of the exchange process.

Delivery timelines for exchanged items may vary depending on the customer’s location and courier availability.

Failed Exchange Quality Check

If the returned item shows signs of use or wear, damage, alteration, misuse, missing packaging or tags, or any other condition that makes it ineligible for exchange, Saziya may reject the exchange request.

In such cases, the item may be returned to the customer, subject to applicable delivery conditions.

Damaged, Defective, Incorrect or Missing Items

We take reasonable care while processing and packing orders to ensure that the correct item reaches you safely.

However, if you receive a damaged, defective, incorrect, or missing item, please contact Saziya Customer Support as soon as possible after delivery.

You can contact us through WhatsApp at 96996 15027 or by email at support@saziya.com.

You may be required to provide clear photographs, videos, packaging images, order details, and other relevant information to help us investigate the issue.

After verification, Saziya may provide an appropriate resolution, which may include a replacement, exchange, return, refund, or another suitable remedy depending on the circumstances.

Quality Check

All returned and exchanged items may undergo a quality verification process after being received by Saziya.

The quality check may include verification of the product’s condition, signs of use or wear, physical damage, alteration or modification, original packaging, tags and accessories where applicable, and whether the returned item matches the item originally delivered.

The final approval of a return, exchange, or refund will be subject to successful verification.

Self-Shipping Returns

If reverse pickup is not available for your pincode, Saziya may provide instructions for self-shipping the eligible item.

Customers should contact Saziya Customer Support before shipping the item so that the appropriate return instructions can be provided.

The customer should pack the item securely to prevent damage during transit and should retain the courier receipt and tracking details until the return has been successfully received and processed by Saziya.

Refund Policy

Refund Eligibility

A refund will generally be processed after the return request has been approved, the returned item has been received by Saziya, the item has successfully passed the applicable quality check, and the return has been finally approved for refund.

A refund may not be issued if the returned item does not satisfy the applicable return conditions.

Refund Amount

• The eligible refund amount will be calculated based on the applicable order and return conditions.
• For approved customer-initiated returns, a ₹99 reverse shipping charge will be deducted from the eligible refund amount.
• Other applicable non-refundable charges, if any, may also be deducted where permitted under this policy.

COD Orders

For orders placed using Cash on Delivery, a flat ₹75 COD charge applies when Cash on Delivery is selected as the payment method.

The COD charge may be non-refundable in case of a customer-initiated return, except where otherwise required by applicable law or specifically approved by Saziya.

Eligible refunds for COD orders may be processed to the customer’s eligible bank account or, where applicable, to the customer’s Saziya Wallet.

Prepaid Orders

For prepaid orders, eligible refunds will generally be processed to the original payment method used to place the order.

The actual time taken for the refund to appear in the customer’s account may depend on the bank, payment gateway, card issuer, or other payment service provider.

Refund to Saziya Wallet

For products purchased under Buy 1 Get 1, Buy 2 Get 1, or other similar promotional offers, eligible returns may be refunded as Saziya Wallet Credit, subject to the applicable terms of the promotional offer.

For eligible COD refunds, if the customer does not provide the required bank account details, provides incomplete or incorrect details, or the provided details cannot be verified, Saziya may process the eligible refund to the customer’s Saziya Wallet instead.

Saziya Wallet Credit may be used towards future purchases on the Saziya website, subject to applicable wallet terms and conditions.

Where a refund is issued to the Saziya Wallet, the customer may not subsequently request the same refund to the original payment method or bank account.

Refund Timeline

Refund processing will generally begin after the returned item has been received and successfully passes the applicable quality verification process.

Once Saziya initiates the refund, the time taken for the amount to reflect in the customer’s account may vary depending on the payment method and financial institution.

Saziya is not responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial service providers.

Refund for Damaged or Incorrect Items

If Saziya confirms that an item was delivered damaged, defective, incorrect, or materially different from the order, an appropriate resolution may be provided after verification.

Depending on the circumstances, this may include a replacement, exchange, refund, or another suitable resolution.

Where the issue is verified as a Saziya-side or delivery-related issue, applicable return or reverse shipping charges may be handled differently from a standard customer-initiated return.

Refund to Bank Account for COD Orders

For eligible COD refunds, customers may be required to provide accurate bank account details.

The customer is responsible for ensuring that the account holder name, bank account number, IFSC code, and any other information requested for processing the refund are correct.

If the required bank account details are not provided, are incomplete, incorrect, or cannot be verified, Saziya may process the eligible refund to the customer’s Saziya Wallet instead.

Saziya will not be responsible for delays resulting from incorrect or incomplete information provided by the customer.

Cancellation

Order cancellation may be available only before the order reaches a stage where cancellation is no longer possible.

Once an order has been shipped or processed for dispatch, cancellation may not be available.

If cancellation is approved after payment has been made, the eligible refund will be processed according to the applicable payment and refund process.

For Cash on Delivery orders, cancellation may be subject to the applicable order status and processing stage.

Return & Exchange Shipping Conditions

Customers are responsible for ensuring that items are properly packed for return or exchange.

Items damaged due to inadequate packaging during self-shipping may fail the quality verification process.

Where reverse pickup is arranged by Saziya, the customer should hand over the correct item in suitable condition and packaging.

Promotional Offers & Bundled Purchases

Products purchased as part of Buy 1 Get 1, Buy 2 Get 1, or other promotional, bundled, or combination offers may be subject to specific return and refund conditions applicable to that offer.

If a promotional offer specifies that the refund for returned products will be provided as Saziya Wallet Credit, the refund will be processed accordingly.

Where multiple products are purchased under a single promotional offer, the return of individual products may affect the eligibility and applicable value of the offer. Saziya may recalculate the applicable refund amount based on the promotional terms applicable to the order.

Important Conditions

Return and exchange requests must be raised within 7 days of delivery. Items must be unused and unworn and should be returned in their original condition with applicable original packaging, tags, and accessories.

All returned items are subject to quality verification. A ₹99 reverse shipping charge applies to approved customer-initiated returns, while a ₹75 COD charge applies when Cash on Delivery is selected as the payment method.

Refunds are processed only after the applicable return and quality checks have been completed. Refund timelines may vary depending on the payment method and financial institution, and exchanges remain subject to product availability.

For eligible promotional purchases, refunds may be issued as Saziya Wallet Credit according to the applicable promotional terms. For eligible COD refunds, if required bank account details are not provided or cannot be verified, Saziya may issue the eligible refund to the customer’s Saziya Wallet.

Saziya may reject a return, exchange, or refund request if the applicable conditions of this policy are not satisfied.

Contact Us

If you have any questions regarding returns, exchanges, refunds, cancellations, or your order, please contact Saziya Customer Support.

Last Updated: 15th Aug, 2026