Terms And Conditions

Access to and use of www.saziya.com, including the products and services available through the website, are subject to the following terms, conditions, and notices (“Terms of Service”). By browsing or using our website and its services, you agree to be bound by these Terms of Service, together with the Privacy Policy available on our website, as may be updated from time to time. We recommend reviewing this page periodically for any changes to these Terms of Service.

Saziya reserves the right to review, modify, suspend, withdraw, or amend any service without prior notice. We will not be responsible if the website becomes unavailable for any reason or for any period. From time to time, access to certain sections of the website, or to the website as a whole, may be restricted.

Privacy

Our Privacy Policy, incorporated by reference into these Terms of Service, explains how we collect, use, store, and protect the personal information you provide to us.

By using this website, you agree to be bound by our Privacy Policy and confirm that the information you provide is accurate and up to date.

The Accuracy of the Product

The images of the items displayed on the website are for illustrative purposes only. Although we make reasonable efforts to display colours and product details accurately, we cannot guarantee that your computer, mobile phone, or other device will accurately reflect the actual colour or appearance of the items.

Your items may vary slightly from the images displayed on the website.

All sizes and measurements of items are approximate. However, we make reasonable efforts to ensure that they are as accurate as possible.

We take reasonable care to ensure that all details, descriptions, availability, and prices of items are accurate. However, occasional errors or inaccuracies may occur.

Pricing

We make reasonable efforts to ensure that all prices displayed on the website are accurate. However, errors may occasionally occur.

If we discover an error in the price of any item that you have ordered, we will inform you as soon as reasonably possible. If we are unable to contact you, we may treat the order as cancelled.

If you cancel an order and have already made payment, the applicable amount will be refunded through the appropriate payment method, subject to applicable processing timelines.

Prices of items may change from time to time without prior notice. However, such changes will not affect orders that have already been confirmed, except where required due to an obvious pricing error or applicable law.

Applicable GST or other taxes will be charged at the prevailing rate as required by applicable law.

Please note that the prices listed on the Saziya website apply to purchases made through the website and may differ from prices offered through other sources or sales channels.

Discounts and Vouchers

Saziya may offer discounts, promotional codes, coupons, vouchers, or other promotional benefits from time to time.

The terms and conditions applicable to each offer may vary.

Unless specifically stated otherwise:

• Discount or voucher amounts are not refundable in cash.
• Any amount deducted through a discount or voucher will not be refunded separately in case of cancellation or return.
• Promotional offers may be subject to minimum order values or other conditions.
• Multiple offers cannot be combined unless specifically permitted.
• Each coupon or voucher may have its own validity period and usage restrictions.
• Saziya reserves the right to modify, suspend, or withdraw any promotional offer at any time.

Payment

Upon receiving your order, we may carry out a standard authorization or verification check on your payment method to ensure that the transaction can be successfully processed.

Products will be dispatched after the applicable payment verification and order processing procedures have been completed.

Available payment options may include:

• UPI
• Debit Card
• Credit Card
• Cash on Delivery
• Net Banking
• Other payment methods made available on the Saziya website

Payment options may vary depending on availability, location, order value, or other applicable conditions.

Online payments may be processed through secure third-party payment gateways. Saziya does not necessarily store complete payment card information on its own systems.

Cash on Delivery Charges

A flat ₹75 COD charge will apply when the payment mode selected is Cash on Delivery.

COD may be available only for eligible orders and locations. Saziya reserves the right to restrict or disable COD availability for certain orders, locations, customers, or order values.

If an amount is debited from your account after a payment failure or unsuccessful transaction, the amount will generally be reversed or refunded through the relevant payment provider, subject to their processing timelines.

For payment-related clarification, you may contact us at support@saziya.com.

Violation & Termination

You agree that Saziya may, at its discretion and without prior notice where permitted by law, terminate, suspend, or restrict your access to the website if we determine that you have violated these Terms of Service, our Privacy Policy, or any other applicable policies.

If you or Saziya terminates your use of any service, you shall remain liable for any payment or obligation relating to products or services already ordered or incurred before termination.

For any further questions, comments, or requests regarding our Terms of Service or the website, please contact us at support@saziya.com.

Order Status

You can check the status of your order through the order history, order tracking, or other relevant section available on the Saziya website.

Order status and delivery updates may also be communicated through email, SMS, WhatsApp, or other contact details provided by you during the ordering process.

Delivery timelines are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, weather conditions, public holidays, technical issues, natural events, or other unforeseen circumstances.

Service & Complaints

The satisfaction of our customers is important to us. We endeavor to address your concerns as quickly as reasonably possible and provide appropriate assistance after receiving your complaint or request.

For service inquiries, order-related concerns, complaints, or other assistance, please contact our customer support team:

• WhatsApp: 96996 15027
• (Mon – Sat 10:00 AM – 06:00 PM)
• Email: support@saziya.com

We may request order details, photographs, videos, or other information where necessary to investigate and resolve a complaint.

Incorrect Order or Product Damaged When Received

We take reasonable care while processing and packing your order to ensure that the correct product reaches you safely.

However, if you receive an incorrect, defective, damaged, or missing product, please notify Saziya customer support as soon as possible after receiving your order.

You may be required to provide photographs, videos, packaging details, order information, or other evidence to help us verify and investigate the issue.

If the issue is verified, Saziya may provide an appropriate resolution, which may include replacement, return, refund, or another remedy, subject to the applicable Return, Exchange & Refund Policy.

Failure to notify us within the applicable reporting period may affect our ability to investigate the issue or provide a replacement, return, or refund.

Returns & Exchange

Returns, exchanges, and refunds are subject to Saziya’s applicable Return, Exchange & Refund Policy.

Certain items or orders may not be eligible for return or exchange, subject to applicable law and the conditions specified in our Return, Exchange & Refund Policy.

Customers are advised to review the Return, Exchange & Refund Policy before placing an order.

Where a return is approved, the item may be required to meet applicable eligibility conditions, including being unused, unworn, and returned with its original packaging, tags, accessories, or other included materials, where applicable.

Disclaimer of Guarantee

We do not guarantee, represent, or warrant that your use of our website or services will be uninterrupted, timely, secure, or error-free.

You agree that, from time to time, we may suspend, modify, remove, or discontinue certain services or features for an indefinite period or cancel services where reasonably necessary, without prior notice.

You expressly agree that your use of, or inability to use, the website and services is at your own risk.

All products and services delivered to you through the website are, except as expressly stated by us or required by applicable law, provided on an “as is” and “as available” basis without representations, warranties, or conditions of any kind, whether express or implied.

To the extent permitted by applicable law, this includes implied warranties or conditions relating to merchantability, merchantable quality, fitness for a particular purpose, durability, and title.

Liability

You will not hold Saziya responsible for the content, actions, inactions, or conduct of third parties where Saziya has no reasonable control over such matters.

We have no control over and do not guarantee the quality, safety, legality, availability, or accuracy of third-party services, websites, content, or activities.

We cannot guarantee continuous or secure access to our services, and the operation of the website may be affected by numerous factors outside our reasonable control.

Accordingly, to the extent legally permitted, we exclude liability for losses arising from circumstances beyond our reasonable control.

We are not liable for any loss of money, goodwill, reputation, or any special, indirect, incidental, or consequential damages arising from your use of the website and services, except to the extent such liability cannot legally be excluded.

You must ensure that your access to the Saziya website and services is not illegal or prohibited by laws that apply to you.

You must take reasonable precautions to ensure that the process you use to access Saziya’s services does not expose your computer, mobile device, or other system to viruses, malicious computer code, or any other form of interference that may damage your system.

We do not accept responsibility for any interference or damage to any computer system or device arising in connection with your use of the website or any linked website, to the extent permitted by applicable law.

We do not accept liability for losses arising directly or indirectly from a failure to provide any service, corruption or loss of data, errors or interruptions, suspension or discontinuance of service, or transmissions by third parties in violation of these Terms of Service.

Website Use

You agree to use the Saziya website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use the website for fraudulent, unlawful, or unauthorized activities.
• Attempt to gain unauthorized access to the website or its systems.
• Interfere with the security or operation of the website.
• Upload or transmit viruses, malicious software, or harmful code.
• Provide false, misleading, or inaccurate information.
• Use another person’s account or payment information without authorization.
• Copy, reproduce, modify, distribute, or commercially exploit website content without authorization.

Saziya reserves the right to restrict or terminate access to the website where we reasonably believe that these Terms of Service or applicable laws have been violated.

Intellectual Property

All content available on the Saziya website, including but not limited to the Saziya name and logo, images, photographs, graphics, product descriptions, text, website design, layout, videos, and other materials, is owned by or licensed to Saziya and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any content from the website without prior written permission from Saziya.

Third-Party Links & Services

The Saziya website may contain links, integrations, or references to third-party websites, payment providers, delivery partners, social media platforms, or other services.

Saziya does not control and is not responsible for the content, security, availability, policies, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

Governing Law

The Saziya website and these Terms of Service are governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with the use of the Saziya website, products, or services shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Saziya’s registered office, subject to applicable law.

Registered Address

Saziya, 27, Naseem Compound, Dhaniv Baug Talav, Nallasopara East, Vasai, Maharashtra – 401209

Contact Us

For any further questions, comments, complaints, or requests regarding our Terms of Service, website, orders, or services, please contact us.

Last Updated: 15th Aug, 2026