You can cancel your order directly from My Orders as long as the order hasn’t been processed or packed. Usually, this window remains open for about 3 hour after placing the order.

If the order is already packed or shipped, cancellation won’t be possible. In this case, you can simply refuse delivery at the doorstep. For prepaid orders, your refund will be initiated once the refused package is received back at our facilit

You can initiate a return through My Orders within 7 days of delivery. Items must be unused, undamaged, and not part of special promotions (such as BOGO offers).

See our full Return & Exchange Policy. If you receive a wrong, damaged, or defective item, please report it within 24 hours so we can act quickly.

You can initiate an exchange via My Orders within 7 days of delivery. Items must be unused, undamaged, and not part of special promotions (like BOGO).

See our full Return & Exchange Policy. Our delivery partner will pick up the item within 1–2 business days, and a replacement will be shipped once we receive it.

You can track your refund anytime from My Orders in your account. Refunds are initiated once the returned item passes a quick quality check. It may take 5–7 business days for your bank or payment provider to credit the amount. Prepaid refunds go to the original payment method.

COD refunds are credited to your Saziya Wallet for future use.

Don’t worry! If the amount was deducted but the order didn’t go through, the refund is usually processed automatically. It may take up to 5–7 business days to reflect in your original payment method, depending on your bank or provider.

Haven’t received it yet? I need help with refunds.

Our courier partner usually picks up return orders within 2–3 business days of the request. If it’s been longer, please check the My Orders section for the latest status. Delays may occur due to service availability or local issues.

We don’t deliver the exchange item at the time of pickup. After your order is picked up (usually within 2–3 business days), the exchange item is shipped as per our standard delivery timelines.

Need help? I need further help with exchange orders.

Your Saziya Wallet balance can be used for future purchases. If you prefer a bank refund, we’ve got you covered!

Need help? I need help in transferring my wallet amount to my bank account.

If you’re facing issues while placing an order, it could be due to payment failures, address errors, or a temporary glitch. We recommend checking your internet connection, trying a different payment method, or refreshing the page/app.

You can initiate an exchange via My Orders within 7 days of delivery. Items must be unused, undamaged, and not part of special promotions (like BOGO).

See our full Return & Exchange Policy. Our delivery partner will pick up the item within 1–2 business days, and a replacement will be shipped once we receive it.

Our courier partner usually picks up return orders within 2–3 business days of the request. If it’s been longer, please check the My Orders section for the latest status. Delays may occur due to service availability or local issues.

We don’t deliver the exchange item at the time of pickup. After your order is picked up (usually within 2–3 business days), the exchange item is shipped as per our standard delivery timelines.

Need help? I need further help with exchange orders.

We accept returns within 7 days of delivery. Go to My Orders, select the delivered item, choose Return, and follow the steps.

Need more help? Get order status support here.

We’re sorry about that! You can raise an exchange request within 7 days of delivery through My Orders.

Need more help? I need help with exchange.

You can initiate a return request via My Orders within 7 days of delivery.

Need help? I need help with order return.

Your existing item will be picked up within 1–2 business days by our courier partner. The replacement will be dispatched after a successful quality check at our warehouse. You can track the progress under My Orders.

Pickups are usually completed within 2–3 business days. If a slot is missed, it’s automatically rescheduled. Our courier partner will attempt pickup up to 3 times before closing the request. Track your status in My Orders.

Need help? Click here.

Once the pickup is completed, the replacement item is dispatched within 1–2 business days. You can track the delivery progress under My Orders.

Need help? Click here.

Any free products received as part of promotional offers are not eligible for return or exchange.

Your Saziya Wallet balance can be used for future purchases. If you prefer a bank refund, we’ve got you covered!

Need help? I need help in transferring my wallet amount to my bank account.

For prepaid orders, the refund is processed to the same payment method used for the order. The amount is usually credited within 2–3 working days. If it doesn’t reflect, please contact your bank.

Refunds for COD orders are credited to your Saziya Wallet, which can be used for future purchases. You can check your Wallet balance under My Orders.

Haven’t received it yet? I have not received my refund.

As per our return policy, reverse shipments will have a handling charge of ₹79 per order. Please note to maintain fast and reliable returns, this small charge helps us keep things running smoothly and sustainably.

We accept a variety of payment methods for your convenience, including credit and debit cards (Visa, MasterCard, American Express, RuPay), net banking from all major banks, UPI payments through apps like Google Pay, PhonePe, Paytm, and BHIM, as well as digital wallets such as Saziya Wallet, Paytm, and Mobikwik. Cash on Delivery (COD) is also available in select locations.